Customer Service day for Year 11 students
Year 11 Travel & Tourism students visited Birmingham Airport on Friday 28 March to participate in a Customer Service Training Day. The event was organised by Birmingham Airport in association with Little Bird People Development. The main focus of the session was for students to successfully complete coursework for their BTEC Travel and Tourism course - Developing Customer Service Skills. The aim of the day was to enable the students to understand the methods and techniques used to deliver Customer Service and to develop and demonstrate Customer Service techniques and skills. Students worked in small groups, learning about the role of Customer Service, why it is so important to the airport and how to achieve excellent Customer Service standards.
The students had to respond to a letter of complaint, give out leaflets promoting a new facility available for families and children, as well as reviewing and responding to customer tweets and finally presenting to a panel of senior staff at the airport. All of the students used the skills and techniques required and approached the tasks in a professional manner. The day was a huge success and the students felt the experience enhanced the knowledge of Customer Service they had learned during lessons. It also gave them a welcome insight into the world of work.
It was a memorable day and all the students left with a real sense of achievement.
Thanks to the airport staff who contributed to the day and made it so successful and such a worthwhile learning experience for our students.
- Andy Holding: Community Affairs Officer
- Mandy Haque: Sales and Travel Trade Relationships Manager
- Alison Delaney: Company Director - Little Bird People development
- David Lavendar: Press and Social media Officer
- Jon Birnie: Airport Control Centre Manager
